InMotion Fixed Site Hack!

December 8, 2010 by Garen
Filed under: Choosing The Best Web Host

( The Best Web Hosting Service )- As a lot of you already know this web hosting review site is actually hosted with InMotion, but recently the blog portion of this site got hacked (for the first time since switching over from GoDaddy to InMotion.) The root of this site wasn’t hacked just the blog portion (the part you are reading now). It was hacked on 12/6/10. I can tell you first hand that InMotion went out of their way to make sure I was happy with minimal downtime. And, minimal downtime there was!

So how did I discover my site was hacked? Honestly, had know clue until I was ready to put up a handful of blog post. However, when I went to the blog portion of this site I found that there was a penguin there coming out of a computer saying something like “this site has been hacked by prototype.” Great, right? My reaction was like oh shit not again, but I have contacted Inmotion many times and really wasn’t to worried about getting the problem fixed as soon as I could.

I went to their homepage and clicked on “live chat”. Then contacted their technical support staff. You know because billing or sales wouldn’t help you fix a hacked site . Just so you know just provide your username and password and you will be right through, so they can help you. In fact, that is the first thing I type. Here is my username and here is my password. Now here is my problem….

Basically, I just told them that my blog portion of my site has been hacked and I need to know if they can reset my data from MySQL back to a couple days ago. At first, they were like yeah we can do that since our backups run every 24-36 hours. But, before doing that the tech actually took the time to go the blog, login to WP-Admin and see that it was a theme hack. I believe the theme name was 2Grey or something. Basically, just told me their was a global hack with that theme and that I probably shouldn’t use it.

I actually have a new theme installed now and I think it looks a lot cleaner. What do you think? So this problem was resolved right away and I actually upgraded my site. Inmotion seriously, is the best hosting service I have ever worked with. I would highly recommend that you read my Inmotion review if you are unhappy with your hosting service.

Have you guys/girls had any experiences with hacked sites, and how did your hosting service resolve the situation.

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